Shipping Policy

Business Name: The Trustee for DG
Business Address: 6 Bearing Ave, Warana QLD 4575, Australia
Customer Service Email: [email protected]
Website: 101ks0-i0.myshopify.com

At The Trustee for DG, we understand that reliable delivery is an important part of a satisfying shopping experience. Whether you are preparing a surface for painting, organizing materials for a creative project, sealing parcels, or keeping cables neatly arranged, having the right supplies arrive on time helps you get things done with greater convenience.

Our store offers practical everyday products, including masking tape, clear adhesive tape, and cable ties. We aim to make the delivery process simple and transparent, from the moment an order is placed until the parcel reaches its destination.

This Shipping Policy explains our shipping charges, estimated delivery timeframe, order preparation procedures, tracking information, and how we handle common delivery concerns.

1. Shipping Fees and Free Shipping Offers

We aim to provide straightforward shipping arrangements so customers can understand delivery costs before completing a purchase.

Our current shipping fee structure is based on the merchandise subtotal of your order:

• Free Shipping: Orders with a merchandise subtotal of US$10.00 or more qualify for free shipping.

• Standard Shipping Fee: Orders with a merchandise subtotal of less than US$10.00 are subject to a shipping fee of US$5.99.

The applicable shipping charge will be displayed during checkout before payment is completed. Customers are encouraged to review their cart subtotal and final order amount carefully.

For clarity, the free shipping threshold applies to the merchandise subtotal rather than the total amount after shipping charges or other applicable fees. Unless otherwise specified in a promotion or at checkout, the shipping arrangements described above apply to standard orders.

2. Estimated Delivery Time

Our estimated delivery timeframe is 5–8 days.

We understand that customers often purchase supplies because they have a project, task, or practical need in mind. Whether you are waiting for masking tape before painting, clear tape for preparing packages, or cable ties for organizing equipment, we want you to have a reasonable expectation of when your order may arrive.

Please note that the 5–8 day timeframe is an estimate rather than a guaranteed delivery date. Actual arrival times may vary depending on the destination, transportation arrangements, carrier operations, public holidays, weather conditions, customs procedures, and other circumstances affecting the delivery network.

We appreciate your patience if an unexpected delay occurs.

3. Order Processing and Preparation

Once your order has been submitted successfully, the information will be reviewed and the products prepared for dispatch.

Order preparation may include checking the selected items, confirming quantities, organizing merchandise, and preparing suitable packaging. We aim to handle each order carefully so that products are protected during transportation.

For adhesive supplies, packaging is particularly important. Masking tape and clear adhesive tape should be protected from unnecessary dust, moisture, and physical damage, while cable ties should be packaged in a way that helps prevent loss or deformation.

Please remember that order processing and transportation are separate stages. The time required to prepare an order may affect the overall period between checkout and delivery.

If we need clarification about an order, we may contact the customer using the email address provided during checkout.

4. Shipping Address and Customer Information

Accurate delivery information helps reduce avoidable delays and unsuccessful delivery attempts.

Before completing checkout, please carefully verify the following details:

• Recipient's full name.

• Street address and building number.

• Apartment, unit, or suite information, where applicable.

• City, state, or region.

• Postal code.

• Contact information requested during checkout.

If you discover an error after placing an order, please email us as soon as possible at [email protected].

We will make reasonable efforts to assist with corrections before dispatch. However, once a parcel has been handed to a shipping provider, changes to the delivery address may no longer be possible or may depend on the carrier's available services.

Customers are encouraged to review all information carefully to help ensure that parcels can be delivered to the intended destination.

5. Shipment Tracking and Delivery Updates

Where tracking services are available, shipment information may be provided through an order notification or another applicable shipping communication.

Tracking allows customers to follow available delivery updates, identify transportation progress, and check whether a parcel has reached a local delivery stage.

Please understand that tracking information may not update continuously. Some shipping providers only record new information when a parcel reaches a sorting facility, transportation hub, or delivery checkpoint. A temporary pause in tracking activity does not automatically indicate that an order has been lost.

If tracking information is unavailable, appears incorrect, or has not changed for an extended period, please contact us with your order number. We will review the available information and assist where reasonably possible.

6. Packaging and Protection During Transportation

We recognize that even everyday supplies should arrive in a condition suitable for their intended use. For this reason, we aim to prepare orders with reasonable attention to packaging and product protection.

Masking tape should arrive with its adhesive properties and roll structure preserved. Clear adhesive tape should be protected against unnecessary contamination or damage to its exposed adhesive surface. Cable ties should remain organized and intact so customers can use them conveniently after delivery.

Although suitable packaging can help reduce transportation risks, parcels may occasionally encounter pressure, movement, or other conditions during handling.

When your order arrives, we recommend checking the outer packaging and the products inside. If anything appears damaged, missing, or inconsistent with your purchase, please contact us and provide photographs where possible.

7. Delivery Delays and Unexpected Circumstances

We work toward providing a dependable delivery experience, but some transportation conditions are outside our direct control.

Delivery may take longer than estimated because of:

• Severe weather or natural events.

• Public holidays and seasonal shipping demand.

• Carrier processing or transportation disruptions.

• Customs inspections or clearance procedures, where applicable.

• Incorrect or incomplete delivery information.

• Remote delivery locations or local access restrictions.

• Unexpected operational issues within the delivery network.

If your order has not arrived within the estimated timeframe, please contact us with your order details. We will make reasonable efforts to review the situation and provide any available assistance.

We appreciate your understanding that estimated delivery dates may change when unexpected circumstances affect transportation.

8. Missing, Lost, Damaged, or Incorrect Parcels

We want every customer to receive the products they ordered. If a parcel appears to be missing, has been damaged during delivery, or contains incorrect or incomplete merchandise, please let us know.

If tracking indicates that a parcel has been delivered but you cannot locate it, we suggest checking your mailbox, reception area, parcel collection point, household delivery area, or with other people who may have accepted it on your behalf.

If the parcel remains missing, contact us with your order number and any available tracking information.

For damaged or incorrect deliveries, please provide a description of the problem and clear photographs where possible. For example, photographs may help us assess crushed tape rolls, damaged packaging, missing cable tie packs, or products that do not match the original order.

We will review the circumstances and determine the appropriate next steps in accordance with our policies and applicable consumer protection laws.

9. Order Changes, Cancellations, and Delivery Restrictions

If you need to modify or cancel an order, please contact us as soon as possible after checkout. We will make reasonable efforts to accommodate requests received before the order enters the dispatch process.

Once an order has been packed, dispatched, or transferred to a shipping provider, cancellation or modification may no longer be possible.

Certain delivery destinations may also be subject to transportation limitations, carrier restrictions, or customs requirements. If a delivery cannot be completed because of destination restrictions or inaccurate address information, we will review the available circumstances and communicate with the customer about possible next steps.

Customers should ensure that their delivery details are complete and that they can receive parcels at the address supplied during checkout.

10. Shipping Assistance and Customer Support

We believe that good delivery service includes clear communication and helpful assistance when questions arise. If you need information about shipping fees, delivery estimates, tracking updates, address corrections, delayed shipments, or damaged parcels, you are welcome to contact us.

To help us investigate your inquiry efficiently, please include your order number, the name used when placing the order, and a brief explanation of the issue. Photographs or tracking details may also be helpful when relevant.

Business Name: The Trustee for DG
Business Address: 6 Bearing Ave, Warana QLD 4575, Australia
Email: [email protected]
Website: 101ks0-i0.myshopify.com

We appreciate your decision to shop with The Trustee for DG. Whether you are preparing for a home improvement project, organizing your workspace, or handling everyday packaging tasks, we aim to make receiving your supplies as convenient and straightforward as possible.